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Betting Rules
These Betting Rules explain the general conditions that apply when using Casinova Casino for online gambling activities. They should be read together with the site’s Terms and Conditions, Privacy Policy, Responsible Gambling information and any specific rules displayed for an individual game or promotion.
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1. General betting conditions
By placing a bet or using a game at Casinova Casino, you agree to follow these Betting Rules and any additional instructions shown on the relevant game, betting market or promotional page. If a specific game rule conflicts with a general rule, the specific rule shown for that game will generally apply to that game. Players should review the available information before placing a wager.
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Casinova Casino is intended for people who are legally permitted to participate in online gambling in their location. You are responsible for checking whether access to the site and the products offered is lawful where you are located. Access may be restricted in some jurisdictions, and Casinova Casino may refuse or limit access where required by applicable law, regulation or internal controls.
You must be of the minimum legal age required in your jurisdiction to open an account or place a bet. Age and identity checks may be carried out before, during or after account registration. A player must provide information that is accurate, complete and current, and must update that information if it changes.
- Only one personal account may be used by each player unless Casinova Casino has expressly approved another arrangement.
- An account must be used only by the person registered as the account holder.
- Login details, passwords and security codes must be kept confidential.
- Players must not allow another person to place bets or access games through their account.
- Using another person’s payment method or account details may result in a review, suspension or cancellation of activity.
- Automated software, bots, scripts or other tools designed to interfere with normal play must not be used.
- Players must not attempt to exploit an error, technical fault, pricing mistake or other irregularity.
Casinova Casino may carry out security, identity, affordability, source-of-funds or other compliance checks where appropriate. During a review, access to some account features, funds or bets may be temporarily restricted. Any decision will be handled in accordance with the applicable site terms and relevant requirements.
Account security and player responsibilities
Players are responsible for protecting their account and for activity carried out through their login details. You should use a strong password, avoid sharing access information and log out when using a shared or public device. If you believe that someone has accessed your account without permission, change your security details where possible and report the issue through the available support process as soon as practicable.
Players must not use the site to engage in fraudulent activity, money laundering, unlawful payments, manipulation of games or any other prohibited conduct. Attempts to abuse account registration offers, payment systems, promotional features or technical processes may lead to account restrictions and further review under the applicable Terms and Conditions.
2. Placing and accepting bets
A bet is normally treated as placed only after the amount, game or market and any relevant selection have been confirmed through the site. A bet that appears in the player’s account history or confirmation area may be treated as accepted, subject to later checks for errors, fraud, system problems or a breach of these rules.
Players should check every detail before confirming a wager. This includes the selected game, stake amount, number of entries, odds or displayed return, where applicable, and any applicable bonus or promotion conditions. Casinova Casino is not responsible for a player’s failure to review the details of a bet before confirmation.
A wager may be refused, declined, cancelled, voided or limited for operational, legal, security or responsible gambling reasons. A displayed price, return or game feature may also be corrected where it is clearly affected by a technical or obvious error. If a bet is cancelled or voided, the treatment of the stake and any related return will follow the applicable rules for that product.
Stake limits and balance requirements
Minimum and maximum stakes, bet limits, table limits, market limits and account limits may apply. The relevant limit should be checked on the game or betting screen before a wager is confirmed. A limit may differ between games, markets, payment methods, promotions or account settings. Casinova Casino may also apply individual limits or restrictions where permitted.
A player must have enough cleared funds, or an approved promotional balance where applicable, to cover a wager. If a payment is reversed, charged back, rejected or later found to be unauthorised, related bets and returns may be reviewed. Players remain responsible for ensuring that deposits and wagers are made using funds they are entitled to use.
Errors and interrupted play
Internet connections, devices, software, payment services and other systems may occasionally fail or become unavailable. If a game or betting session is interrupted, players should check their account history before trying to place the same wager again. A transaction must not be repeated solely because a confirmation message was delayed or did not appear.
If a technical error affects a wager, game result, balance or settlement, Casinova Casino may investigate and correct the affected record. Where a bet cannot be reliably identified or settled, the applicable product rules and site terms will determine the outcome. Players should retain any relevant transaction information when raising a question about interrupted play.
Cancellation and changes
Once a wager has been confirmed, it will generally remain subject to the rules displayed for that product. A player may not be able to cancel, amend or reverse a bet after confirmation. Where cancellation is permitted, the available process and any relevant conditions will be shown on the site. Players should not assume that closing a game or leaving the website cancels a confirmed wager.
3. Game results and settlement
Results are determined by the rules and procedures applicable to the relevant game or betting product. For games based on random outcomes, results are generated using the game’s approved random outcome process. For event-based or other markets, settlement may depend on the official result or source specified in the market information.
The result shown in the player’s account, game history or settlement record is the primary record of the outcome, subject to correction where there is a clear technical, administrative or other material error. Players should not rely solely on a live display, animation, preliminary message or third-party information when checking a result.
- A completed game or accepted wager cannot normally be changed by the player after confirmation.
- A winning return is calculated using the applicable game rules, displayed terms and any valid account or promotional conditions.
- A return may be withheld or reviewed if the account, wager or payment is subject to a security or compliance check.
- A result may be corrected if it was recorded incorrectly because of a technical, system or human error.
- If a game, market or event is cancelled, postponed, abandoned or materially changed, the specific settlement rules will apply.
- Where more than one rule could apply, the rule displayed for the relevant product and transaction will be considered with the site’s general terms.
Game-specific information
Each game may have its own rules covering eligible bets, available features, paylines, cards, reels, rounds, bonus functions, jackpots, return calculations and settlement. Those rules are available through the game interface or its information section. Players should read them before starting a game, particularly where a game includes optional features or different types of wagers.
A game may be removed, replaced, suspended or made unavailable without notice where this is necessary for maintenance, compliance, security, technical reasons or responsible gambling controls. Any pending bets will be handled under the relevant game rules and applicable site terms.
Promotional play and bonuses
Promotional bets, bonus funds, free plays and other incentives are subject to the terms displayed for the particular offer. These terms may include eligibility requirements, opt-in instructions, expiry conditions, qualifying games, wagering requirements, maximum stake rules and withdrawal restrictions. A player should read the full offer terms before accepting or using a promotion.
Only one promotion may be available to a player or account at a time, depending on the offer rules. Casinova Casino may remove a promotional benefit where it has been credited in error, obtained through misuse, or used in a way that conflicts with the offer conditions. Promotion-related activity may be reviewed before funds are released.
Unless the specific promotion rules state otherwise, promotional funds and cash funds may be subject to different conditions. Players should check which balance is being used, whether a qualifying wager is required and whether any restrictions apply to withdrawing funds connected with the promotion.
4. Payments, account reviews and responsible betting
Deposits, withdrawals and other account transactions are subject to the payment information shown on the site, applicable account checks and the relevant Terms and Conditions. Payment methods may have their own processing rules, fees, limits or eligibility requirements. Players should use a payment method held in their own name unless an alternative arrangement has been expressly permitted.
Before processing a withdrawal or other payment, Casinova Casino may need to verify identity, payment ownership, account information or the source of funds. A request may be delayed, declined or returned if required information is missing, inaccurate or inconsistent with the account. Players should not create additional accounts to avoid a payment or account restriction.
If a player believes that a bet, transaction or result is incorrect, the issue should be checked against the account history and the relevant game or market rules. Any concern should be raised through the available support process, with enough information to identify the account activity. Casinova Casino may request further details before completing an investigation.
Responsible gambling
Gambling should be treated as entertainment, not as a way to make money or recover losses. Only money that you can afford to lose should be used for betting. Never borrow money, use essential household funds or continue playing to chase losses. Gambling may become harmful if it affects your finances, relationships, work, health or general wellbeing.
- Set a personal spending limit before you begin and keep track of your deposits and bets.
- Consider setting time limits and taking regular breaks from play.
- Do not gamble when feeling distressed, tired, angry or affected by alcohol or other substances.
- Do not ask another person to place bets for you or use your account to gamble on someone else’s behalf.
- Use available account controls, deposit limits, time-outs or self-exclusion options if you need a break.
- Seek independent support if gambling is becoming difficult to control.
Responsible gambling tools may be available through the account area or by making a request through the site’s support process. These tools are designed to help players manage their activity, but no tool can replace personal care and informed decision-making. If you choose self-exclusion or another restriction, do not attempt to bypass it by creating a new account.
Complaints and questions
Questions about a bet, game, transaction or account restriction should be raised through the support options made available on the site. When contacting support, include the relevant account information, transaction reference or game details where available, together with a clear explanation of the issue. This can help the matter be reviewed efficiently.
A complaint may be reviewed under the site’s complaints process and applicable Terms and Conditions. Players should keep copies of relevant confirmations, account records and messages. If the issue relates to responsible gambling, self-exclusion or a personal spending concern, it should be identified clearly so that the appropriate process can be followed.
Rule changes and interpretation
These Betting Rules may be updated when products, systems, legal requirements or responsible gambling practices change. The current version published on the site applies to future activity from the time it takes effect, unless a different approach is required by law. Players should review the rules regularly and before using a new game or betting product.
If any part of these rules is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted. These rules are intended to explain the main betting principles in plain language and do not replace the full Terms and Conditions or any specific rules shown for an individual product.
