Casinova Casino Terms & Conditions

These Terms & Conditions form an agreement between you and Casinova Casino in relation to your use of the website, account services, casino games and related features. They apply whenever you access the website, whether you browse as a guest or use a registered account. If you do not agree with these terms, you must not use the website or any of its services.

Additional rules may apply to individual games, payment methods, promotional offers, competitions or other features. Those rules will be made available where relevant and are part of these Terms & Conditions. If an additional rule conflicts with a general provision, the specific rule will apply to the relevant game, offer or service.

Casinova Casino may update these terms from time to time to reflect changes to the website, available services, legal requirements, security practices or business operations. The latest version will be published on this page. You should review the terms regularly. Continuing to use the website after an update is published may be treated as acceptance of the revised terms.

The website is intended for lawful use only. You are responsible for checking that online gambling and access to the relevant services are permitted in the place where you live and use the website. Casinova Casino may restrict access, products or payment options where required by law, regulation, licensing conditions, technical limitations or internal risk controls.

Eligibility

• You must be at least 18 years old, or meet any higher minimum age that applies to you under relevant law.
• You must have legal capacity to enter into a binding agreement.
• You must not use the website if gambling is prohibited for you by law, court order, self-exclusion, account restriction or another applicable requirement.
• You must provide information that is accurate, complete and kept up to date.
• You must not access or use the website on behalf of another person.

Games and betting services are provided for personal entertainment. You should only use money that you can afford to lose and should never treat gambling as a way to make an income, solve financial problems or recover previous losses. Every game involves risk, and outcomes are not guaranteed.

Before confirming a wager or game action, you are responsible for checking the selected game, stake, payment option and any other relevant details. A transaction may be treated as accepted once it has been received and recorded by the website, subject to applicable game rules and any technical or compliance review.

Game results are determined by the applicable game system and its recorded outcome. Where a result is disputed, Casinova Casino may review system records, transaction logs, game data and other relevant information. Subject to applicable law, the recorded result will generally be used to determine the outcome of a game or transaction.

Casinova Casino aims to keep the website and games available, accurate and secure, but uninterrupted access cannot be guaranteed. The website may be unavailable or limited because of maintenance, upgrades, network problems, software faults, third-party services, security events or circumstances outside reasonable control.

Prohibited conduct

• Using automated software, bots, scripts, scraping tools or other systems to access or interact with the website without permission.
• Exploiting a software error, pricing error, game malfunction, payment issue or other technical weakness.
• Interfering with the website, attempting to bypass security, introducing malicious code or disrupting another person’s access.
• Using stolen, unauthorised or third-party payment details.
• Colluding with another person, manipulating game activity or attempting to gain an unfair advantage.
• Using the website to transfer funds for an improper purpose or to conceal the source or destination of money.
• Providing false information or taking steps designed to avoid identity, age, location, responsible gambling or financial checks.

If a technical error, obvious mistake or system issue affects a transaction, Casinova Casino may investigate and take reasonable corrective action. This may include voiding an affected transaction, correcting an obvious error, restoring an account balance to the appropriate position or temporarily stopping access to the relevant feature. Any action will be taken subject to applicable law and the circumstances of the issue.

Responsible gambling

Casinova Casino supports informed and responsible participation. Gambling should remain a leisure activity, and you should set personal limits before you start. Take regular breaks, keep track of time and spending, and avoid gambling when you are distressed, under the influence of alcohol or drugs, or trying to recover losses.

• Set a budget and do not exceed it.
• Do not borrow money or use essential household funds for gambling.
• Do not chase losses or increase stakes because of frustration.
• Use available account limits, breaks, time-outs or self-exclusion tools where appropriate.
• Ask for support if gambling is affecting your finances, relationships, work, health or wellbeing.

Responsible gambling features may be subject to separate instructions, eligibility checks and technical conditions. A request for a break or self-exclusion should be made through the available website process. During a restriction, you must not attempt to open another account or continue gambling through another person’s account.

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy and relevant privacy laws. Information may be collected and used to provide services, verify identity and age, process payments, manage accounts, meet legal and regulatory obligations, prevent fraud, improve the website and communicate with you about your account or selected services.

You may receive service messages that are necessary for account administration, security, transactions or legal compliance. Marketing communications are subject to applicable requirements and available preferences. You should keep your contact and account details current so important notices can be provided.

Suspension, termination and complaints

You may stop using the website or request account closure at any time through the available account or support process. Casinova Casino may suspend, restrict or close an account where required for legal, regulatory, security, responsible gambling, payment, fraud prevention or operational reasons, or where these terms have been breached.

When an account is closed, outstanding transactions may still need to be completed or reviewed. Any remaining balance will be handled in accordance with applicable law, payment requirements, verification results and the circumstances of the closure. Amounts connected with fraud, unlawful activity, unauthorised payments or a breach of these terms may be withheld or adjusted where legally permitted.

If you have a question or complaint, please use the customer support or complaints process made available on the website. Provide enough information for the matter to be identified, including relevant dates, transaction details and a clear description of the issue. Casinova Casino may request further information before responding. Complaints are reviewed in a fair and reasonable manner, subject to privacy, security and legal requirements.

Nothing in these Terms & Conditions removes or limits a right or remedy that cannot lawfully be excluded under applicable consumer protection or gambling laws. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.