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Responsible Gaming
Casinova Casino supports a safer and more informed approach to gambling. Gambling should be an enjoyable form of entertainment, not a way to make money, solve financial problems or manage difficult emotions. This page explains practical steps you can take to stay in control, how to recognise possible gambling harm and where to look for support in Australia.
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Gamble for entertainment
Before you play, decide how much time and money you are comfortable spending. Treat that amount as an entertainment expense, similar to the cost of another leisure activity. Only gamble with money you can afford to lose after essential expenses, savings and other financial commitments have been covered. Never use money set aside for rent, bills, food, education or emergencies.
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Gambling outcomes are determined by chance and past results do not change future results. A win does not mean another win is due, and a loss does not make a win more likely. There is no reliable strategy that can guarantee a profit. Avoid systems or claims that suggest losses can always be recovered through continued play.
Keep gambling separate from other parts of your life. Do not gamble when you are upset, stressed, tired, under the influence of alcohol or drugs, or trying to distract yourself from personal problems. Taking a break can help you make decisions more calmly. It is also sensible to avoid gambling as a way to celebrate a win or respond to a disappointment.
Casinova Casino encourages players to understand the applicable rules before using an account. You must meet the legal age requirement that applies to you in Australia, and you should only use an account that belongs to you. Do not allow another person to use your account, and do not play through another person's account.
Practical ways to stay in control
- Set a personal spending limit before you start and stop when the limit is reached.
- Set a time limit and take regular breaks away from the screen.
- Keep a simple record of deposits, withdrawals, wins and losses.
- Do not chase losses by increasing your bets or playing for longer.
- Do not borrow money, sell possessions or use credit to continue gambling.
- Avoid gambling on more than one account or platform at the same time.
- Tell someone you trust about your limits if you find it difficult to follow them alone.
- Review your gambling habits regularly, even when you believe they are under control.
Safer gambling tools and account controls
Depending on the services available to your account, safer gambling controls may help you manage your activity. These can include deposit limits, loss limits, session or time reminders, cooling-off periods, activity statements and account restrictions. The name, operation and availability of a particular tool may vary. Read the relevant information carefully before applying a setting.
A limit works best when it is set before gambling begins. Choose an amount and period that reflect your personal budget rather than an amount based on a recent win or loss. If you have reached a limit, do not try to work around it by opening another account, changing payment methods or asking another person to deposit for you.
If you want to reduce or stop your gambling, you can review the account controls shown on the website or contact Casinova Casino through the support options published on the site. Explain clearly what you need, such as a temporary break, a spending restriction or account closure. Any request will be handled according to the applicable process and account requirements.
Taking a break or closing an account
A short break can be useful when you notice that gambling is taking more time or attention than intended. A longer restriction or account closure may be more appropriate when you feel unable to control your play. If you request an account restriction, do not create a new account or use another person's account during the restriction period.
Account closure alone may not address the reasons behind harmful gambling. If you are worried about your behaviour, consider speaking with a qualified gambling support service as well. Professional support can help you understand triggers, make a practical plan and deal with financial, emotional or relationship impacts.
If you believe your account is being used by someone else, or you need help protecting access to it, stop playing and use the available support channel. Keep your password private, use appropriate device security and do not share verification codes or payment details with another person.
Recognising gambling harm
Gambling harm can develop gradually. It may affect finances, health, work, study, relationships and general wellbeing. A person does not need to gamble every day, lose a large amount or experience a crisis before asking for help. Early support can make it easier to change habits and prevent further harm.
Consider taking a break and seeking support if any of the following statements sound familiar. You may be spending more time or money gambling than you planned, feeling restless when you try to stop, or returning to gambling soon after deciding to take a break.
- You often think about gambling, plan your day around it or find it difficult to concentrate on other activities.
- You increase the amount you spend to get the same excitement or to try to recover previous losses.
- You hide or minimise how much time or money you spend gambling.
- You borrow money, use credit or miss bills because of gambling.
- You feel anxious, guilty, irritable or low after gambling, but continue to play.
- You argue with family, friends or colleagues about your gambling.
- You cancel plans, miss work or study, or lose interest in activities you previously enjoyed.
- You gamble to escape stress, loneliness, sadness or other difficult feelings.
- You have tried to stop or cut down but have not been able to maintain the change.
- You think about harming yourself or feel there is no way to manage the consequences of gambling.
One or more of these signs does not mean that you have a particular condition, but it is a reason to pause and take the situation seriously. Stop gambling, avoid making further deposits and speak with someone you trust. A doctor, counsellor or gambling support service can help you choose suitable next steps.
If gambling has caused debt or other money concerns, consider getting independent financial counselling. Do not respond to losses by making urgent financial decisions, taking high-cost credit or handing control of your finances to an unverified person. Keep records of relevant transactions and seek advice from a reputable Australian service.
If you are in immediate danger, feel unable to keep yourself safe or are thinking about self-harm, stop gambling and seek urgent assistance through emergency services or a qualified crisis support service in your area. Gambling support services can also help connect you with other forms of care.
Support for players in Australia
You do not have to deal with gambling concerns alone. Free or low-cost support may be available through Gambling Help Online, state and territory gambling services, community health organisations, financial counsellors and qualified mental health professionals. These services can provide confidential information, counselling and practical guidance for players, partners, family members and friends.
Support can be useful even if you are unsure whether your gambling is a problem. You can ask about budgeting, managing urges, taking a break, self-exclusion, repairing relationships and dealing with debt. A support worker can help you create a plan that fits your circumstances and can explain which local services are available.
Family members and friends may also be affected when someone gambles heavily. If you are supporting another person, protect your own finances and wellbeing, set clear boundaries and avoid covering up losses or repeatedly providing money for gambling. Professional advice can help you respond in a safe and constructive way.
Our general commitments
- Promote gambling as entertainment rather than a source of income.
- Provide information that helps players make informed decisions.
- Encourage the use of available safer gambling and account control tools.
- Support requests for breaks, restrictions or account closure through the applicable process.
- Protect account information and handle personal information in line with the Privacy Policy.
- Take concerns about underage gambling, account misuse and gambling harm seriously.
Casinova Casino cannot provide personal financial, medical or legal advice. Information on this page is general and should not replace advice suited to your circumstances. Gambling products, account features and support processes may change, so check the current information on the website before taking action.
If you are concerned about your own gambling, the most important step is to pause. Do not try to win back losses, do not deposit more money to solve a gambling problem and do not delay asking for help. Use the account controls available to you, contact support through the published website channels and reach out to an independent Australian gambling support service.
